Know Your Rights
Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.
Will the insurance company guarantee your work?
We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.
Who pays for repairs?
It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.
Do I have to accept the insurance company's appraisal of damage?
No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.
Do I have the right to a rental car?
If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.
If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.
Want more information on your rights? To make an appointment, call us at 919-292-2874 or make an appointment online!
Know Your Rights
What our clients say about us?
Reviews and comments from our satisfied customers
Another great service experience at Boyd automotive Mr. Boyd continues to deliver excellent service he and his staff are top notch in delivering customer service.
Bought a BMW and needed repairs but no business in the area could help. Took it to Boyd's Auto and he has brought my car back to life!! Absolute Professional Mechanic who explains the work needed and gets it done. Thanks, Disabled Vet.
Absolutely the best service I've ever received. No matter the job they exceed expectations.
I have always been pleased with the timely service and repairs of my vehicles at Boyd's. Prices are fair and service is great. I'd recommend them to anyone.
Boyd's Auto will always hold a special place God lead me there and I didn't just get my car repaired, I found a family. Thanks for so much and teaching me about how to trust God. Love all yall
very good place to have your vehicle work on very honest people